1. Introduction

ONE EDU LLC (“ONE EDU”, “we”, “our”, or “us”) provides an adaptive AI-powered learning platform for children ages 8–13, guided by a voice-interactive AI mentor (“Astra”). Our mission is to help children build real-world skills in entrepreneurship, emotional intelligence, financial literacy, and problem-solving through safe, personalized learning experiences.

We are committed to protecting the privacy of children and families using our platform. This Privacy Policy explains how we collect, use, store, share, and protect your information in compliance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws.

By using our services, parents or legal guardians agree to this Privacy Policy on behalf of their child.

2. Information We Collect

We collect information solely to deliver a safe and personalized educational experience.

2.1 Information Collected From Children (With Verifiable Parental Consent)

• Account & Profile Information: First name or nickname, age, and avatar customization.

• Voice & Interaction Data: Voice recordings, text/voice inputs, session transcripts, and AI-generated responses necessary to support real-time learning.

  
  

• Learning Progress & Emotional Insights: XP points, quest history, skill progression, and non-diagnostic emotional insights generated to improve mentoring.

2.2 Information Collected From Parents or Guardians

• Account Information: Full name, email address, consent verification, and account settings.

  
  

• Parental Control Settings: Usage restrictions, consent status, and content moderation preferences.

2.3 Automatic Usage Data

• Device type and operating system.

  
  

• IP address (for security and compliance).

  
  

• Session length and usage patterns.

2.4 Support & Communications

Any emails, messages, or support tickets sent to support@oneedu.ai are collected to assist you.

3. How We Use Information

We use information only for legitimate, child-safe purposes:

• Educational Experience: Personalizing Astra’s guidance, quests, and skill development pathways.

• Parental Oversight: Providing AI-generated progress reports, learning summaries, and recommended offline activities.

  
  

• Safety & Compliance: Enforcing parental controls, ensuring safe AI interactions, and meeting COPPA requirements.

  
  

• Platform Improvement: Debugging, analytics, and performance optimization.

  
  

• Legal Obligations: Responding to lawful requests and maintaining compliance documentation.

We do not use children’s personal information for targeted advertising or allow third parties to do so.

4. Parental Consent & Rights

We obtain verifiable parental consent before collecting any personal information from a child under 13. Verification methods may include:

• Confirming consent via a parent’s credit card transaction (small refundable charge).

  
  

• A signed digital consent form with parent ID verification.

  
  

• Email confirmation with a follow-up verification process.

Parents Have the Right To:

• Review & Access Data: Request a copy of their child’s personal information.

  
  

• Delete Data: Request deletion of their child’s account and data at any time.

  
  

• Restrict Use: Pause or deactivate their child’s account through the Parent Dashboard.

  
  

• Withdraw Consent: Withdraw previously granted consent, resulting in deletion of the child’s data and account access.

5. Data Sharing & Disclosure

We do not sell, rent, or trade personal information. We may disclose data only as follows:

• Service Providers: Vendors who support platform functions (e.g., cloud hosting, voice processing, analytics) and are contractually required to maintain strict confidentiality and COPPA compliance.

  
  

• Legal Compliance & Safety: When required by law, court order, or to prevent harm, fraud, or security risks.

  
  

• Business Transitions: In the event of a merger, acquisition, or sale of assets, provided the successor entity honors this Privacy Policy.

6. Data Security & Retention

• All data is encrypted at rest and in transit.

  
  

• Access is limited to authorized team members trained in child data privacy and security.

  
  

• We regularly audit our systems to prevent unauthorized access and data breaches.

  
  

• We retain personal information only as long as necessary to provide services or as required by law. Parents may request data deletion at any time.

7. Children’s Safety & AI Content Guardrails

Astra is designed with strict safety layers to avoid:

• Collection of unnecessary personal information.

  
  

• Providing harmful or inappropriate content.

  
  

• Making assumptions about a child’s beliefs, gender, or family circumstances.

All AI interactions are logged, monitored, and reviewed for safety and quality assurance.

8. Third-Party Services & APIs

ONE EDU integrates with carefully vetted third-party services (e.g., AI voice processing, hosting) that meet or exceed COPPA and data privacy standards. These vendors are contractually prohibited from using personal information for any unauthorized purpose.

9. International Users

Our platform is primarily intended for U.S. residents. If accessed outside the United States, you consent to the processing of data in the U.S., which may have different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to parents via email or through the Parent Dashboard, and new consent will be obtained when required by law.

11. Contact Information

For any questions about this Privacy Policy or to exercise your privacy rights, contact us:

Email: support@oneedu.ai Mailing

Address: ONE EDU LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702